Customer Service

Contact our team with your product model, order or quote reference, quantity and the details of your question. For equipment selection, describe the application and any height, capacity, dimensional or power requirements.

For a new equipment inquiry, include the model or application, quantity, dimensions and operating requirements. Tell us whether selected models are alternatives or items you need together. For an existing quote or order, provide its reference number and identify the item or specification you want to discuss.

For a documentation, replacement-part or compatibility question, provide the equipment make, model and existing part number where available. Do not assume a similar name or appearance establishes compatibility.

The Return Policy sets out the 7-day eligibility limits, required authorization, 18% non-defective restocking fee and exclusions. Do not send equipment back before receiving a return authorization number.

Shipping arrangements vary. Read the Shipping Policy and contact us about the requirements for your specific product and order.

Provide the product model, order reference and a description of the issue when requesting warranty assistance. Include serial information and photographs where available. Ask our team to confirm the warranty that applies to the specific product or component and the next steps for review.

Contact us promptly with your order reference if you need to request cancellation. We will review the order status and the applicable terms before confirming whether it can be cancelled. Custom or modified equipment may not be eligible for cancellation or return.